Shipment Policy
At Ludo Bank, we ensure prompt delivery of all digital products and services upon successful payment. Once your payment is confirmed, access to your purchased digital product or service will be granted immediately or within the timeframe specified during the checkout process. This may include downloading a file, receiving activation credentials, or gaining access to an online service. You will receive a confirmation email with all necessary details for accessing your purchase. If you encounter any issues with the delivery or access to your digital product, please contact our support team at hello@ludobank.net. Include your order number and a description of the issue to help us resolve it promptly. Please note that Ludo Bank is not responsible for delays caused by technical errors, email delivery failures, or user mistakes, such as providing incorrect contact details. Ensure all information provided during purchase is accurate to avoid disruptions.
Cancellation Policy
caused by technical errors, email delivery failures, or user mistakes, such as providing incorrect contact details. Ensure all information provided during purchase is accurate to avoid disruptions. Cancellation Policy Due to the nature of digital products, cancellations are subject to the following conditions: Before Access: You may cancel your order for a digital product if it has not yet been downloaded, activated, or accessed. To request a cancellation, contact us at hello@ludobank.net with your order number and cancellation reason. After Access: Once the digital product or service has been downloaded, activated, or accessed, cancellations are not permitted. This policy ensures the integrity and fairness of our offerings. Refund Process: Eligible cancellations will be processed within 5–7 business days. Refunds will be credited to your original payment method, excluding any applicable processing fees. Ludo Bank reserves the right to refuse cancellations that do not meet these terms. For further assistance, reach out to hello@ludobank.net.